Loom

Troubleshooting: Loom “Internal Audio” capture missing on Mac

When recording on macOS, Loom capturing your microphone but omitting internal audio means your voice is…

Fix: Loom “Screen Recording” blocked by Corporate Security (DLP)

When a corporate Data Loss Prevention (DLP) or endpoint security policy blocks Loom, your screen recording…

How to Resolve: Loom “Engagement Alerts” not sending to Email

When Loom’s engagement alerts fail to send to your email, you stop receiving notifications when viewers…

Fix: Loom “Cta Button” not appearing on published video

When a Call-to-Action (CTA) button does not appear on your published Loom video, viewers cannot see…

Fix: Loom “Stitch” tool causing Video Artifacts

When you use Loom’s “Stitch” tool to combine multiple recordings into a single presentation, video artifacts…

Fix: Loom “Mobile App” failing to upload via 5G

When the Loom mobile app fails to upload videos over a 5G or LTE cellular connection,…

Troubleshooting: Loom “External Mic” gain issues (Too quiet)

When recording with an external USB or XLR microphone in Loom, low gain causes your voice…

Fix: Loom “Embed Code” not rendering in Notion/Slack

When a Loom embed code or share link fails to render in Notion or Slack, the…

How to Resolve: Loom “0 byte” file size for local downloads

When a local download from Loom produces a “0 byte” file, your web browser creates an…

Troubleshooting: Loom “Blur Sensitive Information” AI failures

When Loom’s “Blur Sensitive Information” AI feature fails, sensitive data—such as passwords, credit card numbers, authentication…

Fix: Loom “Resolution Mismatch” (1080p recording showing as 720p)

A resolution mismatch where a 1080p Loom recording appears capped at 720p means the published video…

How to Resolve: Loom “Team Workspace” missing shared folders

When shared folders in your Loom Team Workspace disappear or fail to load, you cannot access…