When Loom’s engagement alerts fail to send to your email, you stop receiving notifications when viewers watch, comment on, or react to your shared videos. This issue typically happens when account notification preferences are turned off, an integrated communication tool (like Slack) is intercepting alerts, corporate email security filters are quarantining incoming notifications, or views do not meet Loom’s minimum duration threshold.
Fast Fix
Open Loom, click your avatar, and go to Settings > Notifications. Confirm that “Email notifications” for views, comments, and reactions are all enabled. If they are already on, check your email spam or promotions folder, whitelist
notifications@loom.com, and confirm that viewers are watching your video for at least five seconds, as Loom discards accidental clicks.
Diagnostic Snapshot
| Parameter | Operational Detail |
|---|---|
| Failure Layer | User notification preferences, email delivery filters, or view debounce thresholds |
| Alert Types Affected | First-view alerts, 100% completion pings, emoji reactions, and comment emails |
| Common Causes | Spam folder sorting, Slack integration override, sub-5-second views |
| Resolution Complexity | Low (configuration check and email domain whitelisting) |
Diagnostic Path: Pinpointing the Missing Alerts
Use this triage path to isolate why engagement emails are not arriving:
Loom engagement emails are not arriving
│
├──> Do alerts appear in your in-app Loom notification bell (dashboard)?
│ ├── NO: The view did not qualify (view was under 5s, or you watched your own link).
│ └── YES: Loom registered the event; the issue is email delivery or filtering.
│
├──> Is the Loom Slack integration connected to your workspace?
│ └── YES: Loom may be routing alerts directly to Slack instead of sending emails.
│
└──> Are other team members receiving emails from @loom.com?
├── YES: Check your personal email folder rules and "Promotions" tab.
└── NO: Corporate mail gateway (e.g., Mimecast) is blocking Loom notification domains.
- Check the View Qualification Threshold: Loom does not fire an email alert every time a link is opened. To protect creators from notification spam, views must last at least 5 to 10 seconds to register. Additionally, Loom filters out views from your own logged-in account, and multiple re-watches from the same viewer within a short window are bundled into a single digest.
- Detect Slack and In-App Handoffs: If you installed the Loom integration for Slack, Loom defaults to delivering real-time view pings through the Slackbot channel, which can suppress duplicate emails.
- Verify Video Placement and Privacy: If a video was shared within an unbranded personal folder rather than a shared team directory, engagement tracking may be limited by workspace seat tiers. Review workspace settings using How to Resolve: Loom “Team Workspace” missing shared folders.
Step-by-Step Resolution
Step 1: Audit Loom Account Notification Preferences
Verify that your profile is configured to dispatch emails for viewer interactions:
- Log into your dashboard on Loom.com.
- Click your profile icon in the top right corner and select Account Settings.
- In the left navigation menu, click Notifications.
- Check your email preferences under the Video Activity section:
- New Views: Ensure Email is checked.
- New Comments & Replies: Ensure Email is checked.
- Reactions: Ensure Email is checked.
- New Views: Ensure Email is checked.
- New Comments & Replies: Ensure Email is checked.
- Reactions: Ensure Email is checked.
- If you only want alerts for specific interactions, adjust your preferences, then click Save changes.
[Viewer Watches Video (>5s)] ──► [Loom Event Engine]
│
┌─────────────────────────────────┴─────────────────────────────────┐
▼ ▼
[Email Toggle: OFF] [Email Toggle: ON]
│ │
Alert Appears in Bell Only Notification Dispatched
(No Email Sent) │
▼
[Corporate Filter / Spam Check]
Step 2: Check Email Routing, Spam, and Categorization
Notification emails from SaaS platforms are frequently categorized as marketing updates:
- In Gmail: Check the Promotions and Updates tabs. If Loom emails appear there, drag one into the Primary tab and click “Yes” when asked to apply this for future messages.
- In Outlook: Check your Junk Email folder and the Other tab if you use the Focused Inbox.
- Whitelist the Sender: Add
notifications@loom.comandno-reply@loom.comto your email client’s safe-sender list or address book.
Step 3: Check Slack and Messaging Integrations
If you have connected Loom to your company’s communication tools:
- In Loom, go to Settings > Integrations.
- Check the status of your Slack connection.
- If Slack notifications are enabled, open your Slack workspace and check the Loom App direct message channel.
- Loom frequently routes view events to Slack to reduce email inbox clutter. If you prefer email, adjust your alert settings within the Slack integration panel.
Step 4: Confirm Viewer Interaction and Link Integrity
If your links do not generate engagement alerts, viewers may be bouncing before the video loads:
- Verify Custom Calls-to-Action: If you use CTA buttons to drive engagement, ensure they are displaying correctly by checking Fix: Loom “Cta Button” not appearing on published video.
- Check Link Previews: If recipients receive broken or unbranded link cards in chat apps, they may hesitate to open the video. Verify your sharing presentation using How to Resolve: Loom “Custom Branding” not applying to shared links and How to Resolve: Loom “Thumbnail” not updating after edit.
Corporate IT Escalation: Mail Gateway Blocks
If multiple colleagues in your company report that Loom engagement emails have stopped arriving, your corporate email gateway (such as Proofpoint, Mimecast, or Microsoft Defender for Office 365) may be blocking the domain.
Ask your IT administrator to:
- Search mail delivery logs for messages originating from IP pools associated with
loom.comandmail.loom.com. - Ensure SPF, DKIM, and DMARC checks are passing for Loom’s notification relays.
- Add
.loom.comto the organization-wide inbound email allowlist.